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Cloud Administrator – Managed IT Services

Vertix Networks Cloud Administrator RTM (Real-Time Monitoring)


What are Managed Services?

Managed Services, or Remote Monitoring and Management (RMM), allows an IT solution provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT, and respond rapidly when things go wrong.

Do I Need a Managed Services Plan?

Why Do I Need a Managed Services Plan?

Understanding your data is an important first step.

Vertix Networks understands that you depend on your entire ‘technology ecosystem’, not just servers and workstations, to function throughout your day. With that in mind, we focus on those key things which historically cause the most downtime and the most hassle. Proactive monitoring of servers, workstations, network devices, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization.

With our Cloud AdministratorTM Real-Time Monitoring service we take a completely different approach than traditional tech-support companies. Rather than waiting for you to discover problems and call us, we’re proactive and find the small problems before they become big calamities – saving you hours of downtime and frustration.


How is my business affected?

Reduce Downtime, Reduce IT Costs

Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime caused by a virus or hard disk failure. The average costs to small and midsized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

With Vertix Networks, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.


What about my bottom line?

Reduce Downtime, Reduce IT Costs

Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, a recent study by the Computing Technology Industry Association (CompTIA) found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime.

CompTIA also discovered that end-users experience an average of 88% longer periods of downtime when the network server or device that fails is not covered by remote monitoring. They concluded that remote monitoring and management services have the greatest impact on reducing IT downtime and its impact on users.

Reduce and stabilize your IT costs and experience unprecedented reliability with Vertix Networks’ Managed Cloud AdministratorTM. You’ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments fully.


Our Managed Solutions

Cloud Administrator™ RTM Solution

With our remote monitoring and management platform we can:

  • View and monitor asset health and performance data in near real-time.
  • Drill down to details as required.
  • Perform rapid remote remediation.
  • Configure advanced services.
  • Produce a range of useful reports so you’ll know exactly what’s going on in your environment.
  • …and much more!

Our Managed Services Scenario

  • Comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.
  • Instantly and accurately diagnose problems in our Service Center.
  • Conduct rapid remote remediation from the Service Center and resolve problems in less time than it would take to find coat and keys.
  • Your Vertix Networks Technical Account Manager (TAM) will contact you regularly to ensure the highest level of service and to confirm that goals are being met.

What this means for your business…

  • You get the right technology team on the job from the start, with fast, reliable resolution.
  • Your team stays focused on core business activities.
  • Many issues are detected and resolved proactively before you even notice.
  • Downtime is significantly reduced or even eliminated, no more costly surprises.
  • There are no upfront software license fees or minimum quantities.
  • There’s no additional hardware required.
  • There are no software upgrade fees. When we enhance the system, you’ll get the newest version and the latest features.

Still have questions? We can help!

We’re always available to help our customers with any questions, anytime.

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We Have Moved…

Our Birmingham offices have moved to 2125 Data Office Drive, Suite 105, Hoover, AL 35244