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Managed IT

Managed IT by Vertix Networks

Cloud Administrator RTM (Real-Time Monitoring)

What are Managed IT Services?

Vertix Networks provides proactive monitoring of servers, workstations, network devices, Windows Event Logs and applications that are critical to security, network performance and the overall operations of the organization.   We understand that you depend on your entire ‘technology ecosystem’, not just servers and workstations, to function throughout your day. With that in mind, our monitoring technology focuses on those key things which historically cause the most downtime and the most hassle.

With our Cloud Administrator Real-Time Monitoring service we take a completely different approach than traditional tech-support companies. Rather than waiting for you to discover problems and call us, we’re proactive and find the small problems before they become big calamities – saving you hours of downtime and frustration.


Our Managed Solutions

Cloud Administrator™ RTM Solution

Our remote monitoring and management platform can:

  • View and monitor asset health and performance data in near real-time.
  • Perform rapid remote remediation.
  • Manage system patching and security updates.
  • Configure and monitor advanced services.
  • Produce a range of useful reports so you’ll know exactly what’s going on in your environment.
  • …and much more!

Our Managed Services Scenario

  • We provide comprehensive reports every month or at your request to show work performed, identify issues, and support optimized IT budgeting.
  • We can instantly and accurately diagnose problems in our Service Center.
  • We conduct fast remote fix actions from the Service Center and resolve problems in less time than it would take to find your coat and keys.
  • Your Vertix Networks Technical Account Manager (TAM) will contact you regularly to ensure the highest level of service and to confirm that goals are being met.

What this means for your business…

  • You get the right tech team on the job from the start…
  • Your team stays focused on core business activities.
  • Many issues are detected and resolved before you even notice.
  • Downtime is significantly reduced or even eliminated.
  • There are no upfront software license fees or minimum quantities.
  • There’s no additional hardware required (for most environments).
  • There are no upgrade fees. When we enhance the system, you’ll get the newest version and the latest features automatically.

How is my business affected?

Reduce Downtime, Reduce IT Costs

Consider the impact of unscheduled downtime caused by a virus or hard disk failure. The average costs to small and midsized businesses can be staggering. A Gartner study revealed that each unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.

With Vertix Networks, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending, keep more of your internal resources focused on core business activities, and arms you with accurate data about the health and performance of your IT assets.

Still have questions? We can help!

We’re always available to help our customers with any questions, anytime.

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We Have Moved…

Our Birmingham offices have moved to 2125 Data Office Drive, Suite 105, Hoover, AL 35244